Explain your project, so we can assist you to find the best solution.

Expect questions like :

1. What type of sample would you like to analyze?

2. Which elution buffer did you use?

3. What are the expected concentrations of your samples?

4. How many samples would you like to process?

5. How fast do you need the results (TAT) and/or do we need to expedite?

6. If you deviate from our sample types, are there test samples available?

7. Are our standard deliverables ok?

8. ...

Once you know which experiment you want to set up, fill out the 'Quote request' form, with the essential details of your project :

1. Coordinates of the person to whom to address the quotation

2. Which type of test you'd like to set up

3. Do you require a specific deliverable?

4. Do we need to expedite (comes at extra cost)?

5. ...

Once you agree with our terms (quote / TAT / terms & conditions)  :

1. Fill out our sample submission form

2. Send it via email : contact us

3. Print out the form and include it with your samples

4. Send your samples to us

5. Label your tubes/plates correctly : see details here

6. Adhere to the corresponding transport conditions listed under Sample types

7. Indicate if we can discard your samples after completion of project

Now it is up to us... We will start your experiment as soon as possible.

1. When expedited, the turn-around-time (TAT) is 2 weeks

2. For standard requests the turn-around-time (TAT) is 2 months

The standard TAT is generally overestimated, but this extended timeframe allows us to : combine similar requests of multiple scientists and to repeat the experiment in case of issues.

Please refrain from contacting us in case the pre-agreed TAT didn't expire yet.